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DUO Studio products come with guarantees that cannot be excluded under the Australian Consumer Law. For further information as to your rights under Australian Consumer Law, please visit the Australian Consumer Law website.

DUO Studio will only make, and is only obligated to make, a refund in accordance with the Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.

Returns and Credits are only accepted if authorised by DUO Studio, in writing using our form. Credit claims will only be accepted if notification is made within 7 days of receipt unless otherwise stated in these Terms and Conditions.

 

REFUND POLICY

• Where your products are damaged in transit

Goods are checked before they leave our warehouse.

Please inspect your goods upon delivery and outline any faults or damage in writing to sales@duostudio.com.au with 7 days.

Transit damage must be reported immediately. Transit damage will be assessed on a case by case basis, photos will need to be supplied.

Returns and credits will only be processed once the goods and the associated form have been received by our warehouse.

DUO Studio will not be responsible for damage caused in transit where a customer has used their own carrier

• Your goods have a manufacturers fault/flaw.

Goods are checked before they leave our warehouse.

However, If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a full refund. A refund is not available if a replacement item is available.

• Goods damaged by you, natural wear and tear and Buyer’s Remorse:

We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.

Once goods have been dispatched from our warehouse you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased on the basis that you have changed your mind about the purchase of the goods. Once a customer has taken delivery of an item we will not accept the return of goods due to buyer’s remorse or change of mind.

PAYMENT

All orders must be paid for prior to dispatch. We accept credit card and paypal payments only. Direct deposit payments can be arranged on request in writing to sales@duostudio.com.au

 

Prices are subject to change without notification.

Orders can be placed via our website or via email sales@duostudio.com.au If items are in stock we will endeavour to dispatch your order as soon as possible. Within in 4 business days of order payment.

SHIPPPING

Shipping & Freight costs are based on total order weight. Shipping is done with Australia Post. As a service to our clients we endeavour to keep freight rates at a reasonable and fair price. If you wish to arrange your own freight we ask that you place your order via email to sales@duostudio.com.au. In this case once the item has left our warehouse we take no responsibility for loss or damage. This becomes the responsibility of the purchaser.

Please note that Shipping & Freight costs is for single level premises and drop off only. If you require any additional services, please request at time of placing your order and we will endeavour to meet your need. Please note this may incur additional charges and may not be possible all instances.

PAYMENT

All orders must be paid for prior to dispatch. We accept credit card and PayPal payments only. Direct deposit payments can be arranged on request in writing to sales@duostudio.com.au

CANCELLATIONS

Cancellations will not be processed unless received in writing. Delivery of goods invoiced before a cancellation is received will not be credited.